W9 Ultra Smartwatch with Bluetooth Calling

Buying guide: W9 Ultra smartwatch buying guide.

• Bluetooth voice-call functionality
• Supported smartphone notifications
• Activity tracking
• Heart-rate wellness feature
• Watch-specific wireless charging as listed

• Check supported alerts while your phone stays nearby.
• Use one wearable for everyday watch functions and activity tracking.
• Recharge using the watch's designated charger.

Delivery policy

Return policy

Refund & Replacement Policy – Prelium.in

At Prelium.in, we strive to provide you with the best quality products and a smooth shopping experience. Your satisfaction is our top priority. If you face any issue with your order, our Refund & Replacement Policy ensures a hassle-free process.

1. Eligibility for Return & Replacement

You are eligible for a return, replacement, or refund if:

• The product is damaged during delivery.
• The product has a manufacturing defect.
• The product received is different from what you ordered.
• The product has any functional issue within the warranty/return period.
• No replacement request will be accepted without an unboxing video.

2. Conditions for Return

• The product must be returned in its original packaging along with all tags, accessories, and manuals.
• A clear unboxing video and photos of the damaged/defective product are mandatory for verification.
• Returns must be initiated within 7 days of delivery.

3. Refund Policy

• Once the returned product is received and inspected, a refund will be Credited to your original payment method within 5-7 business days.
• If you paid via Cash on Delivery (COD), the refund will be issued to your bank account or UPI ID after verification.

4. Replacement Policy

• If your product is defective or has any issue, we will arrange a free replacement of the same item.
• Exchanged or Replacement product will be delivered with in 7 days.
• In case the product is out of stock, you may choose between a refund or exchange with another product of equal value.
  
  
  

5. Non-Returnable Items

• Products damaged due to customer misuse or mishandling will not be eligible for return/refund.
• Items without original packaging, tags, or accessories will not be accepted.

6. How to Request a Return/Refund

To initiate a return, refund, or replacement, please contact our support team within 7 days of delivery:
📧 Email: support@prelium.in

For product questions, compatibility checks, order support or service requests, contact Prelium with your product name and order number, if available.

Clean the watch and strap with a soft cloth and keep charging contacts dry. Follow the manufacturer's stated water-resistance limits; avoid hot water, steam and chemicals. Charge only with a compatible watch charger.

Contact Prelium before sending an item. Ask whether pickup or drop-off is available for your address and request the applicable charges, eligibility and return instructions.