Frequently Asked Questions

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At Prelium, we’re committed to giving you a smooth, satisfying shopping experience — from browsing to delivery and beyond. Whether you're curious about our products, shipping process, returns, or how to get in touch, this FAQ section covers everything you need to know.

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What types of products do you offer?

We offer a wide range of high-quality accessories and lifestyle essentials, including phone chargers, Bluetooth devices, kitchen tools, shoe care products, travel gadgets, and more — all designed to make your life easier, smarter, and more stylish.

How can I confirm product details before ordering?

Check the brand, model, specifications, included items and compatibility on the product page. If a detail or manufacturer warranty is not stated, contact us to confirm it before ordering.

How long does delivery take?

Orders are processed in 1–2 business days, excluding Sundays and public holidays. Delivery after processing is estimated at 3–5 business days for metro cities, 5–7 for tier 2 and 3 cities, and 7–10 for remote areas. Courier delays can affect these estimates. See our shipping policy.

Do you offer Cash on Delivery (COD)?

The payment methods available for your order are shown at checkout. Eligible orders may offer ₹59 Partial COD confirmation, with the remaining balance payable on delivery. Check the final order total and payment terms before paying.

How can I track my order?

After dispatch, use the AWB / tracking number sent by email or SMS on our Track your order page. Contact us with your order number if you need help finding the AWB.

Can I return or exchange a product?

Contact us within 7 days of delivery for damaged, defective, incorrect or functionally faulty items, subject to our return and refund policy. Keep the original packaging, accessories, photos and an unboxing video for verification. Eligibility and verification requirements apply.

What if I receive a damaged or defective product?

Contact us within 7 days of delivery for damaged, defective, incorrect or functionally faulty items, subject to our return and refund policy. Keep the original packaging, accessories, photos and an unboxing video for verification. Eligibility and verification requirements apply.

How can I contact customer support?

Email mohitynr95@gmail.com, call +91 98963 22073, or message us on WhatsApp. See our contact details.

Do you ship internationally?

We currently deliver within India. Check service availability for your address at checkout.

Are there any warranties on your products?

Warranty coverage varies by product. Rely on the specific coverage stated on its product page and supplied documentation. Contact us before ordering if you need to confirm a manufacturer or replacement warranty.