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At Prelium, we’re committed to giving you a smooth, satisfying shopping experience — from browsing to delivery and beyond. Whether you're curious about our products, shipping process, returns, or how to get in touch, this FAQ section covers everything you need to know.

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What types of products do you offer?

We offer a wide range of high-quality accessories and lifestyle essentials, including phone chargers, Bluetooth devices, kitchen tools, shoe care products, travel gadgets, and more — all designed to make your life easier, smarter, and more stylish.

Are your products original and tested?

Yes, all our products are 100% original, thoroughly tested, and quality-checked before delivery. We focus on functionality, durability, and customer satisfaction with every item we offer.

How long does delivery take?

Standard delivery usually takes 3–7 business days, depending on your location. We also offer express shipping in select areas.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for most pin codes across India. You can check availability at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID to track your package in real-time on our website or courier partner's portal.

Can I return or exchange a product?

Yes! We have a 7-day return & exchange policy. If you receive a damaged or incorrect product, you can request a return or exchange within 7 days of delivery. Terms and conditions apply.

What if I receive a damaged or defective product?

We’re sorry if that happens! Please contact our support team within 24–48 hours of delivery with photos of the item. We'll arrange for a replacement or refund as quickly as possible.

How can I contact customer support?

You can reach our support team via:

support@prelium.in

Do you ship internationally?

Currently, we only ship within India. However, we’re working on expanding internationally soon — stay tuned!

Are there any warranties on your products?

Yes, select products like chargers, headsets, and electronic accessories come with a replacement warranty ranging from 3 to 6 months. Warranty details are mentioned on each product page.