Refund policy

Refund & Replacement Policy – Prelium.in

At Prelium.in, we strive to provide you with the best quality products and a smooth shopping experience. Your satisfaction is our top priority. If you face any issue with your order, our Refund & Replacement Policy ensures a hassle-free process.

1. Eligibility for Return & Replacement

You are eligible for a return, replacement, or refund if:

  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • The product received is different from what you ordered.
  • The product has any functional issue within the warranty/return period.
  • No replacement request will be accepted without an unboxing video.

2. Conditions for Return

  • The product must be returned in its original packaging along with all tags, accessories, and manuals.
  • A clear unboxing video and photos of the damaged/defective product are mandatory for verification.
  • Returns must be initiated within 7 days of delivery.

3. Refund Policy

  • Once the returned product is received and inspected, a refund will be Credited to your original payment method within 5-7 business days.
  • If you paid via Cash on Delivery (COD), the refund will be issued to your bank account or UPI ID after verification.

4. Replacement Policy

  • If your product is defective or has any issue, we will arrange a free replacement of the same item.
  • Exchanged or Replacement product will be delivered with in 7 days.
  • In case the product is out of stock, you may choose between a refund or exchange with another product of equal value.

5. Non-Returnable Items

  • Products damaged due to customer misuse or mishandling will not be eligible for return/refund.
  • Items without original packaging, tags, or accessories will not be accepted.

6. How to Request a Return/Refund

To initiate a return, refund, or replacement, please contact our support team within 7 days of delivery:
📧 Email: mohitynr95@gmail.com