Wireless Bluetooth Neckband with Magnetic Earbuds

• Bluetooth audio for compatible phones and other audio devices
• Built-in microphone for hands-free calls
• Magnetic earbuds stay together between listening sessions
• Type-C charging

• Keep the earbuds within reach when you need to answer a call.
• Enjoy wireless audio without a cable running to your phone.
• Recharge through a Type-C connection alongside compatible accessories.

Delivery policy

Return policy

Refund & Replacement Policy – Prelium.in

At Prelium.in, we strive to provide you with the best quality products and a smooth shopping experience. Your satisfaction is our top priority. If you face any issue with your order, our Refund & Replacement Policy ensures a hassle-free process.

1. Eligibility for Return & Replacement

You are eligible for a return, replacement, or refund if:

• The product is damaged during delivery.
• The product has a manufacturing defect.
• The product received is different from what you ordered.
• The product has any functional issue within the warranty/return period.
• No replacement request will be accepted without an unboxing video.

2. Conditions for Return

• The product must be returned in its original packaging along with all tags, accessories, and manuals.
• A clear unboxing video and photos of the damaged/defective product are mandatory for verification.
• Returns must be initiated within 7 days of delivery.

3. Refund Policy

• Once the returned product is received and inspected, a refund will be Credited to your original payment method within 5-7 business days.
• If you paid via Cash on Delivery (COD), the refund will be issued to your bank account or UPI ID after verification.

4. Replacement Policy

• If your product is defective or has any issue, we will arrange a free replacement of the same item.
• Exchanged or Replacement product will be delivered with in 7 days.
• In case the product is out of stock, you may choose between a refund or exchange with another product of equal value.
  
  
  

5. Non-Returnable Items

• Products damaged due to customer misuse or mishandling will not be eligible for return/refund.
• Items without original packaging, tags, or accessories will not be accepted.

6. How to Request a Return/Refund

To initiate a return, refund, or replacement, please contact our support team within 7 days of delivery:
📧 Email: support@prelium.in

For product questions, compatibility checks, order support or service requests, contact Prelium with your product name and order number, if available.

Follow the manufacturer's care instructions. Disconnect electronic products before cleaning, use a soft dry cloth and avoid excessive heat. Do not immerse a product unless the manufacturer's instructions explicitly allow it.

Contact Prelium before sending an item. Ask whether pickup or drop-off is available for your address and request the applicable charges, eligibility and return instructions.