Warranty replacement request

Customer care

Warranty support, step by step

Let’s arrange your replacement.

Tell us what went wrong and where to collect your charger.
Review your details, then continue to the ₹180 payment.

₹180Warranty shipping fee

01Your claim

For the Xiaomi 67W charger purchased from Prelium. All fields are required unless marked optional.

Product name Original order numberOriginal delivery date Reason for replacement Charging issue video link (optional)Add a shareable video link, or send the video to Prelium support with your original order number before inspection.

I have the original charger box and supplied cable.I have a video showing the charger connected to my phone and the phone failing to charge.

02Pickup address

Where should the faulty charger be collected?

Full nameMobile number Email House / building, street and area CityState / union territory PIN codeCountry

03Delivery address — Prelium hub

Always prefilled. The faulty charger will be delivered to this address for inspection.

Recipient Street address Landmark CityStatePIN codeCountry

Review before payment

I understand that ₹180 is payable when placing this request. The charger must be within 365 days of delivery. Replacement is subject to inspection; a working charger will be returned, and the cable is not covered.

Your details are used to process your warranty request and shipping.