Getting an HK11 Pro Max connected involves more than seeing its name in your phone’s Bluetooth list. The companion app handles supported watch features, while calling also depends on the phone connection and permissions. This checklist helps you set up the watch and identify what to check when calls or notifications do not work.

The HK11 Pro Max listed at Prelium uses WearFit Pro with compatible Android phones and iPhones. Follow the app and pairing instructions supplied with your particular unit; menus and features can differ with firmware and phone software.

Before you start pairing

• Charge the watch using its supplied charger.
• Keep the watch and phone close together and enable Bluetooth.
• Read the supplied manual and confirm the companion app before installing it from your phone’s official app store.
• Check the app’s current operating-system requirements. Android or iPhone compatibility does not mean every phone version supports every feature.

Connect the watch to your phone

1. Open the companion app and follow its add-device or pairing flow.
2. Select the watch that matches your unit. If several similar names appear, move away from other watches and confirm the device information in your manual.
3. Approve permissions needed for features you want, such as calls and notifications. Menu names vary by phone.
4. If the watch or app asks for an additional Bluetooth connection for calls, complete that step as directed.
5. Make a short test call while the phone is nearby, then send yourself a test notification.

HK11 Pro Max connected but calls are not working?

First check whether the watch is connected only for app synchronisation or also for call audio. On the phone, inspect the watch’s Bluetooth settings and call permissions. During a test call, check the selected audio output; a phone or another headset may still be handling the sound.

Disconnect unused Bluetooth audio accessories temporarily and test again. Restarting the watch and phone can help with a stalled connection. Before removing pairings or resetting the watch, follow the manual and note any data that might be lost. If the issue continues, contact support with your phone model, operating-system version and a description of the failed step.

Notifications missing from the watch?

Confirm that the original notification appears on your phone first. Then check the companion app’s notification access and the settings for the particular messaging app. Focus or Do Not Disturb settings and restrictions on background app activity can affect notification delivery. Enable only the permissions you need and repeat a simple test.

What Bluetooth calling does and does not mean

Prelium’s listing states that this HK11 has no SIM-card slot or built-in GPS. Calls require a compatible paired phone nearby. The watch uses its own software, not Apple watchOS. Its advertised assistant functions depend on supported phone connections and companion services; do not assume that every phone assistant or app works directly on the watch.

Before ordering

Check the selected colour, included strap and charging accessories on the product page. If a specific phone feature is essential, ask Prelium to confirm it before purchase. For broader comparisons, see the existing smartwatch buying guide.

Quick answers

Can I call without carrying my phone?

This listing describes Bluetooth calling, not standalone cellular calling. Keep the paired phone nearby.

Should I install any app named in an online video?

Use the app specified for your unit in its manual. Similar-looking watches can use different software.

Check HK11 Pro Max details and availability or contact Prelium for compatibility help.

Prepared by Prelium. Product listings and reference information checked on 20 September 2026. Specifications are listed claims unless stated otherwise; prices, packages and terms can change.